Refund Policy
At Blind Box Anonymous, customer satisfaction is our priority. We strive to ensure that every order arrives in perfect condition and meets your expectations. If you experience an issue with your purchase, we are here to help.
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of receiving your order. To help us resolve your request quickly, please include your order number along with clear photographs of the product and its packaging.
Returns are accepted within 14 days of delivery for items that remain unopened, unused, and in their original packaging. Returned items must be in resalable condition. Products that have been opened, used, or damaged after delivery are not eligible for a refund or exchange.
Due to the unique nature of mystery products, opened blind boxes, opened mystery boxes, limited-edition collectibles, clearance items, and gift cards are considered final sale and cannot be returned unless they arrive damaged or we have shipped the wrong item.
Once your returned item has been received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Please note that original shipping charges are non-refundable unless the return is the result of our error. Customers may also be responsible for return shipping costs unless otherwise stated.
Our goal is always to provide a fair and transparent resolution while ensuring the best possible shopping experience for every customer.